Frequently Asked Questions

Below are some common problems and solutions that have been encountered by the helpdesk. While we may have the instructions here, we are not responsible if they do not work because you will have to edit system files.

All Systems

Email will only download to a certain message, and then won't go further.

I get a message that my username and/or password is incorrect when I dial.

I get "No Dial Tone" when I try to connect.

In Outlook Express, the Attachment Icon is shown next to the letter, but when you click on it you see no attachment icon.

After I check my e-mail, I am disconnected and can not send out messages

Windows 2000 & XP

How can I disable Call Waiting when I connect to the Internet?

How do I delete extra Dial-Up Connections in Windows 2000?

How do I delete extra Dial-Up Connections in Windows XP?

Windows 95, 98 & ME

I get no answer or the line is busy when I try to dial.

When I open Outlook Express, I get a message that the program has performed an illegal operation.

How can I disable Call Waiting when I connect to Internet?

How do I delete extra Dial-Up connections?

Setting Up Email

Generic Account Information
Microsoft Outlook
Outlook Express
Eudora
Netscape Messenger
Netscape Mail
Macintosh